Orkney Street Enterprise Centre 18 Orkney St, Govan, Glasgow G51 2BX

We’re open Monday – Friday, 10 a.m. – 5:00 p.m. EST
Our mobile phone number is 07547572042 – 01412372252

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Live Independent offers free shipping worldwide in many countries. In other areas, shipping costs apply.

Which payment methods are accepted in the Online Shop?

We accept the following payment methods:

Credit card
Debit card
Direct bank transfer services
PayPal

How long will delivery take?

Estimated shipping time varies by location and can be longer than 10 days due to high demand. These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME
The United States 7-15 Business days
Canada, Europe 7-15 Business days
Australia, New Zealand 10-20 Business days
Mexico, Central America, South America 15-30 Business days
United Kingdom 7-15 Business days
Switzerland 7-15 Business days
*This doesn’t include our 1-3 day processing time.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

If you purchased a product via the Live Independent Store online shop, you can track the status of your order in your User Account on our website. You can verify if the payment succeeded and if your product was shipped already, etc.

Do I receive an invoice for my order?

You receive an invoice for each order placed in our webshop with an e-mail.

Send us an email